Refund policy

Returns & Refunds

We want you to be happy with your order. If you need to request a return, contact us within 7 days after delivery at hello@wildstemsupply.com before mailing anything back.

Return eligibility

Items must be unopened, unused, and in their original packaging.

Coffee, drink mixes, extracts, powders, food, and other consumable items can be returned only while unopened and sealed.

Gift cards, personalized or custom-made items, and items marked final sale cannot be returned.

We may decline a return that does not meet these conditions.

How to request a return

Email hello@wildstemsupply.com with your order number and the item(s) you would like to return. We will reply with return instructions. Please do not send an item back before receiving those instructions.

For a change-of-mind return, the customer is responsible for return shipping. Original shipping charges are not refundable.

Refunds

After the returned item is received and inspected, we will email you with the decision. Approved refunds will be issued to the original payment method. Your bank or card provider may take additional time to post the refund.

Damaged, defective, or incorrect orders

Please contact us at hello@wildstemsupply.com within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of both the item and its packaging.

Photos of the item and packaging are required for us to review a damage claim. We will review the issue and arrange an appropriate replacement or refund when warranted. You do not need to send damaged items back.

Cancellations

Contact us as soon as possible at hello@wildstemsupply.com to request a cancellation. We cannot guarantee a change or cancellation after an order has been prepared for shipment.

Contact

The Wild Stem Supply Co.
873 E. Baltimore Pike, PMB 1070
Kennett Square, PA 19348
hello@wildstemsupply.com